Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Each ticket you post to the customer assistance team will be answered within less than 60 minutes. The regular questions will be solved as quickly as possible. However, if the assistance request you have sent needs assistance from a qualified technician, we’ll address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Tech Assist Service

  • We offer 24/7/365 client assistance through a super–fast ticketing system incorporated into your Control Panel. You’ll be able to e–mail us whenever you want about any of the software applications that come pre–installed on the virtual server, this includes the selected Linux OS, the server management panel and our custom made Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Control Panel that is provided free–of–charge with the virtual server, you can easily find an informative Help zone, which incorporates all that you should be aware of when taking care of your web pages and software. We have introduced a wide range of how–to articles and reviews and video training that present the important website managing tasks in an easy–to–understand fashion.