Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We offer a 60 min response time warranty for every ticket or email that you submit to the help desk support staff. We will quickly reply to all the general inquiries and forward the case to our admins in case further assistance is needed. If you make use of the Optional Admin Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Top–Notch Client Support Service

  • Our tech support staff will be at your disposal 24–7 should you require help with the Web Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. And if you need help with the standard admin tasks on your dedicated server, you can check out our Optional Admin Services package, which includes backup hard disk space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Each dedicated server is equipped with our free Web Control Panel, which offers an integrated knowledgebase plus a collection of educational video tutorials. Whenever you need assistance with the Web Control Panel, just push the Help or Videos buttons in the upper right corner.