If you ever have any queries associated with your hosting account or you experience a problem with your websites, you’ll have to get in touch with the hosting provider’s help desk support team. It may not make any difference how promptly they’ll answer if you have a general query, but a problem like an aborted web application update, for instance, may result in your site becoming damaged or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. If you offer goods or services online, any outage will influence your site in a negative way and you may lose existing or prospective clients. Many web hosting providers, predominantly resellers, reply to tickets and e-mails within 24 hours, but in the online space this is far too long, as customers will rarely revisit a site that’s not functioning correctly over extended stretches of time.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any technical support ticket that you post or any email that you send is only 1 hour, even if you contact us during weekends and legal holidays. Whatever the nature of your issue or query might be, we’ll lend a helping hand immediately and will provide you with the required info to sort out any problem with your websites. The real reaction time usually doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting for hours and hours on end to get a problem solved or even worse – waiting a whole day only to get a response that more information is required while nothing is sorted out. We’ll give you assistance at once because we are aware of how priceless time can be in the dynamic Internet era. The sixty-minute reply time guarantee applies to any technical or billing query that you may have regarding our shared hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a helpdesk ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server, you will obtain a reply within no more than 1 hour. You can get in touch with us whenever you want in regards to general, billing or technical issues and considering that we’re on duty 365 days a year, you will invariably obtain help in no time. Depending on the specific issue or question, we’ll provide you with more info, solve the problem if it has been caused by something that’s within our reach or advise you on what actions to take if you have to update a particular setting for an Internet app that we can’t access. You can just forget about waiting around for a day for each single reply. In fact, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.