If your web hosting service provider supplies live chat support, you will be able to talk with a representative live and find out helpful info or get a problem resolved timely. The key advantage of using chat instead of calling to consult with a live person is that you will need only a computer with web access, which means that you won't pay any rates in case you're in a different country or state. What's more, it'll be much simpler to copy and paste information for example domains, usernames or error messages i.e. details that are sometimes hard to give to the other side on the phone. The live chat is also a faster solution to contact the web hosting company's support crew as compared to using a ticketing system. What's more, in the event that some issue needs some more time to be resolved, you're able to do something different while you wait for assistance on the live chat, so you won't waste time - something that's not possible if you're on the telephone.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a lot of troubles are usually resolved when you speak with a live person, we supply a live chat service for all of our potential and active customers. Our chat is available every single day and our support representatives can assist you with a wide range of questions and issues. If you are not our customer yet, you'll be able to find out more about our shared hosting plans and the web hosting platform in general so that you can be certain that your websites will run properly on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our services, you will be able to join us on the live chat and we can supply you with the required information or help you troubleshoot the issue. You'll need to open a support ticket for certain issues that need more time or the help of a system administrator, still for the majority of standard troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all our prospective and active clients. If you are looking for a new hosting account, you are able to chat in real time to one of our representatives and obtain more details about our semi-dedicated servers in order to select the perfect plan for your sites. In the event that you already have an account with us, we'll support you timely with general, billing and first-level technicalissues. Even though in some cases you may have to open a ticket as there're things that can't be resolved on the live chat, we will assist you with various standard jobs, for example setting up an e-mail account in an email client or forwarding one domain name to another one. As a result, you will receive timely support and you'll save many hours.