In case you’ve ordered a web hosting package and you have some enquiries regarding a given function/feature, or in case you have encountered a certain obstacle and you require help, you should be able to get in touch with the respective tech support team. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, due to the fact that the quickest way to resolve a problem most often is to open a ticket. This method of correspondence renders the responses exchanged by both sides easy to follow and permits the client service team representatives to escalate the situation in the event that, for instance, a server admin has to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you will need to use at least 2 different accounts to get in touch with the customer support team and to actually manage the hosting space. Constantly switching between different accounts might often be a headache, not to mention the fact that it takes quite a lot of time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting service is not separate from the hosting account. It’s an integral part of our all-in-one Hepsia Control Panel and you will be able to visit it at any specific time with only a few mouse clicks, without the need to log out of your account. The ticketing system comes with a quick-search box, so you can track the status of any trouble ticket that you have posted in the past, if required. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to resolve a given problem before you actually open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can get timely assistance whenever you need it and in case our client support team suggests that you do something in your account, you can do it instantly without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you won’t need one more platform to get in touch with our customer care team – you can do that on the spot if you run into a challenge. Opening a new ticket takes a few clicks and tracking down an older one is equally simple. With our intelligent search option, you can quickly find any ticket that you’ve submitted in the past. You can open a ticket at any given time whatsoever as our client service team members are on duty 24x7x365 and reply in no more than 60 minutes, although it seldom takes this much to receive an answer. With Hepsia, you will have everything in one location and you can forget about needing to use two or more platforms to solve a simple problem.