Being able to communicate with your shared hosting company if you have any sort of questions or experience any difficulties is very important and how fast they'll respond and take action could be essential, especially if your web site is business-oriented, as longer downtime could mean losing potential customers. The support options are, in addition a quick way to identify genuine providers from resellers. The latter generally reply only to emails or support tickets and you may have to wait for a whole day or maybe more so as to receive a reply. In case your problem calls for a couple of replies, you will end up losing a few days to have a problem fixed. Using a legitimate and reliable web hosting supplier, you should be in a position to connect with the support anytime and get an instant response whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance right away, so our shared hosting services feature 24/7 technical support plus several options for contact. If you do not have an account yet, you can call us or take advantage of our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the vast majority of suppliers out there, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we offer feature 24/7 customer and tech support, which means that regardless of what issue you have, you're able to contact us and we will assist you straight away. The guaranteed response time for any email or ticket that you open via your Hepsia hosting Control Panel is only 1 hour; the actual response time hardly ever is more than 20 min. Furthermore, we provide phone support with several local numbers around the world and a live chat, so that you will be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, package specifications, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will not ever have an issue where you need to wait for a few days to get a problem solved like you'll have to do with many other companies.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent problems and questions about the pre-installed software your server is equipped with. If you haven't ordered a VPS server package yet, you will be able to learn more details about our services by giving us a call or by employing the live chat service. For more technical issues, you are able to send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time normally doesn't exceed 30 mins. In case you'd like to have assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our admins will assist you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time warranty, you will take advantage of prompt support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, therefore every time you open a ticket via your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs a longer period of time to be solved or in case it needs to be forwarded to our admins, because it is a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.